Privacy Policy

Jina AI, Inc. ("Company") respects the privacy of our customers and are strongly committed to keeping secure any information that the Company obtains from you or about you. This Privacy Policy describes our practices with respect to Personal Data collected from or about you when you use our website, applications and services (collectively, "Services").

This Privacy Policy does not apply to content that the Company processes on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

Data Controller

The Company is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy.

Personal Data Collection

The Company collects personal data relating to you ("Personal Data") as described below:

Personal Data You Provide

The Company collects the following Personal Data when you create an account or communicate with us:

• Account Information: When you create an account with us, the Company may collect information associated with your account, including your name, contact information such as email and mobile, account credentials, payment card information, transaction history and information related to the browser or device you use to access our website (collectively, "Account Information").
• User Content: When you use our Services, the Company collects Personal Data that is included in the input, file uploads, or feedback that you provide to our Services ("Content").
• Communication Information: If you communicate with us, the Company collects your name, contact information, and the contents of any messages you send (collectively, "Communication Information").

Personal Data the Company Receives Automatically

When you visit, use, or interact with the Services, the Company receives the following information ("Technical Information"):

• Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: The Company may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Cookies and Similar Technologies: The Company may use cookies, pixel tags, web beacons and other similar technologies to better understand how you interact with our Services, monitor aggregate usage by our users, and monitor web traffic routing to help us improve our Services.

Personal Data the Company Receives From Other Sources

The Company may collect and receive information from other sources, like information that is publicly available on the internet, including personal information and financial account information, from financial institutions and other service providers, for identity verification, fraud protection, risk assessment and other purposes. The Company may collect your business information from credit bureaus for the foregoing purposes as well.

How the Company Uses Personal Data

The Company may use Personal Data for the following purposes:

• To administer, provide, manage and maintain our Services.
• To monitor, analyse, improve and develop our Services and new features and conduct research.
• To communicate with you, including to send you information about our Services and events.
• To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services.
• To validate user information provided to us for fraud and risk detection purposes.
• To operate our business, including processing payments and managing contracts.
• To comply with laws, rules and regulations, including any disclosure or reporting obligations.
• To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party.

Disclosure of Personal Data

The Company may disclose your Personal Data in the following circumstances:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, including hosting services, cloud services, payment processors, and other information technology providers.
• Business Transfers: If the Company is involved in strategic transactions, reorganisation, bankruptcy, receivership, or transition of service to another provider, your Personal Data may be transferred as part of that transaction.
• Government Authorities: The Company may share your Personal Data with government authorities or other third parties in compliance with the law, to protect our rights, or to detect fraud or other illegal activity.
• Financial Institutions: The Company may disclose information to banks, financial institutions, legal and financial advisors or auditors for compliance purposes.

Information Security

The Company is committed to protecting the privacy and confidentiality of your personal information. The Company limits access to your personal information to authorised employees, contractors or agents and maintains physical, electronic and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorised access or disclosure.

Some of the central features of our information security program include:

• A dedicated group that designs, implements and provides oversight to our information security program.
• The use of specialised technology such as firewalls.
• Testing of the security and operability of products and services before they are introduced.
• Monitoring of our systems infrastructure to detect weaknesses and potential intrusions.
• Implementing controls to identify, authenticate and authorise access to various systems.
• Protecting information during transmission through various means including encryption.
• Providing personnel with relevant training and continually updating our security practices.

Retention

The Company will retain your Personal Data for only as long as it needs in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long the Company retains Personal Data will depend on factors including:

• Our purpose for processing the data (such as whether the Company needs to retain the data to provide our Services).
• The amount, nature, and sensitivity of the data.
• The potential risk of harm from unauthorised use or disclosure of the data.
• Any legal requirements that the Company is subject to.

Your Rights

You have the following statutory rights in relation to your Personal Data:

• Access your Personal Data and information relating to how it is processed.
• Delete your Personal Data from our records.
• Rectify or update your Personal Data.
• Transfer your Personal Data to a third party (right to data portability).
• Restrict how the Company processes your Personal Data.
• Withdraw your consent where the Company relies on consent as the legal basis for processing.
• Object to how the Company processes your Personal Data when our processing is based on legitimate interests.
• Lodge a complaint with your local data protection authority.

You can exercise some of these rights through your account. If you are unable to exercise your rights through your account, please submit your request to privacy@jina.ai.

Children

Our Services are not directed to, or intended for, children under 13. The Company does not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to the Company through the Services, please email us at privacy@jina.ai. Users under 18 must have permission from their parents or guardian to use our Services.

California Residents

If you are a resident of California, you have certain rights in relation to your personal information pursuant to the California Consumer Privacy Act (CCPA). These include your right to:

• Request information about the personal information that the Company collects about you and the manner in which the Company processes and discloses that information.
• Obtain the specific pieces of personal information that the Company has collected about you in the 12 months preceding your request.
• Delete certain personal information that the Company has collected about you.
• Opt-out of disclosures of your personal information to third parties under certain circumstances.
• Not be discriminated against as a result of exercising any of the aforementioned rights.

To exercise these rights, please contact us at privacy@jina.ai. California law requires us to verify requests we receive from you when you exercise certain rights listed above.

Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@jina.ai